Warranty
Support for the pieces that make outdoor rooms work — frames, cushions, hardware, and the parts that keep them going.
Damage, defects & missing parts reviewed
Photos + order number start a request
Replacement-part guidance included
Warranty overview
Maison Backyards can help review warranty questions for patio furniture, fire pit tables, frames, cushions, covers, smokers, grills, hardware, and compatible replacement parts.
What warranty support can review
- Damage discovered after delivery
- Missing or incorrect components
- Manufacturing defects or hardware concerns
- Assembly questions and product care guidance
- Compatible replacement part direction
What to send
Include your order number, product name, photos, and a short description of the issue.
Clear photos of labels, hardware, or damaged areas help support identify the exact model and the next step.
How to submit a request
Use the contact form and choose the Warranty topic, or email support@maisonbackyards.com with the details above.
Replacement parts & resolution
When an approved damage or defect claim can be fixed with simple parts, support can send free replacement part(s) along with repair advice — often the fastest resolution, with no return shipping involved.
Beyond claims, cushion covers, armrests, cooking grates, and other components are kept available separately, so a single worn part doesn't mean replacing the set.
Note that we don't send technicians or repair staff to customer homes.
Care matters
Outdoor products last longer when cushions are protected during severe weather, covers are used when appropriate, and hardware is checked periodically.
Ready to submit a warranty request?
Order number, product name, photos, and a short description — that's everything support needs to start.