Warranty
Warranty
At Maison Backyards, we want you to feel confident in your purchase. Our products are selected for practical outdoor use, everyday comfort, and reliable performance. If your item arrives with a defect or issue related to workmanship or materials, our team is here to help.
Warranty Coverage
Maison Backyards provides limited warranty support for eligible products purchased directly from maisonbackyards.com.
This warranty covers manufacturing defects in materials or workmanship under normal residential use. Depending on the issue, warranty support may include replacement parts, repair assistance, or another resolution determined by our support team.
What May Be Covered
Warranty coverage may apply to issues such as:
- Missing or damaged parts upon delivery
- Manufacturing defects in frames, hardware, or components
- Defective cushions, covers, burners, panels, or other included parts
- Product issues caused by workmanship or material defects
- Incorrect items or parts included with your order
What Is Not Covered
This limited warranty does not cover damage caused by:
- Normal wear and tear
- Improper assembly or installation
- Misuse, neglect, or accidental damage
- Exposure to severe weather without proper care or protection
- Rust, fading, stains, mold, or discoloration caused by outdoor conditions
- Damage from commercial, rental, or non-residential use
- Modifications, repairs, or replacement parts not approved by Maison Backyards
- Failure to follow care, maintenance, or assembly instructions
- Return shipping costs unless the issue is due to our error
Outdoor products are naturally exposed to sun, rain, humidity, temperature changes, and other environmental conditions. Some fading, surface wear, cushion compression, or cosmetic changes may occur over time and are not considered manufacturing defects.
Warranty Timeframe
Warranty eligibility may vary by product type and issue. Please contact us as soon as you notice a problem so we can review your case and determine the best next step.
For items that arrive damaged, defective, or with missing parts, please contact us within 7 days of delivery so we can help resolve the issue quickly.
How to Request Warranty Support
To request warranty support, please email us at:
Please include:
- Your order number
- The email address used for the order
- A brief description of the issue
- Clear photos or videos showing the problem
- Photos of the packaging if the item arrived damaged
- The part number or assembly step, if applicable
Providing clear photos and order details helps us review your request faster.
Replacement Parts
If a replacement part is needed and the issue is covered, Maison Backyards may send the required part when available. Replacement parts are subject to availability and may vary by product model, color, and inventory status.
If a part is unavailable, our team will work with you to determine a reasonable alternative solution.
Shipping Damage
If your item arrives damaged, please keep the original packaging and take photos before discarding anything. This helps us verify the issue and work with the carrier when needed.
Please contact us promptly with photos of:
- The damaged item
- The shipping box
- Any damaged packaging
- The shipping label, if available
Important Notes
Warranty support applies only to the original purchaser and is not transferable. Proof of purchase may be required.
Maison Backyards reserves the right to determine whether an issue qualifies for warranty support based on the information provided. Approved solutions may vary depending on the product, issue, replacement part availability, and order history.
Need Help?
Questions about your product, assembly, replacement parts, or warranty coverage?
Email us at:
Our team will review your request and help you with the next step.