Support

Contact Us

Order questions, missing parts, assembly help, or advice before you buy — a real person reads every message.

Send a message.

Pick a topic so it lands with the right person. If it's about an order, the order number from your confirmation email saves a round trip.

Prefer email? support@maisonbackyards.com

Best for photos and large files — attach shots of damage or a missing part directly, with your order number in the subject line.

Messages go straight to the support inbox — the same one behind every review that mentions us by name.

Have photos or larger files to share? Email them to support@maisonbackyards.com with your order number — attachments don't send through this form.

Quick Answers

Before you hit send.

The things people write in about most, answered plainly. Yours might already be here.

Thirty days from delivery to request a return. If something arrives damaged, send photos with your order number and support will sort out the next step.

Yes. We keep cushion covers, armrests, cooking grates and other components available separately so a single worn part doesn't mean replacing the set.

Most seating sets arrive partly assembled and need hardware attached to the frame. Smokers and grills take longer. Written guides are published for our smokers, grills, griddles and kennels, and support can walk you through a step.

Our frames are built for outdoor use in sun and rain. For long off-season storage, or in freeze-thaw climates, we recommend covering sets and bringing cushions indoors — cushions are the part that ages fastest.

It depends on the configuration you pick. Most conversation sets offer layouts both with and without the fire pit table — the option list on each product page shows exactly what's included before you add to cart.