Shipping & Delivery
Clear expectations from warehouse to backyard — timing, packaging, and what to check when the boxes arrive.
Free U.S. shipping over $69.99
Large sets may arrive in multiple cartons
What we ship
Maison Backyards ships patio furniture, fire pit sets, smokers, grills, replacement parts, and backyard essentials — with an emphasis on practical communication and careful large-item handling.
Free standard U.S. shipping
Qualifying orders over $69.99 receive free standard U.S. shipping.
Delivery timing can vary by product, warehouse, carrier, carton size, and destination.
Multi-box deliveries
Outdoor furniture sets and fire pit tables may arrive in multiple cartons or separate deliveries — boxes from the same order don't always travel together.
Hold on to all packaging until every box has arrived, been inspected, and every piece is accounted for.
Before delivery
- Review product dimensions and carton count where available.
- Make sure your delivery location can receive oversized boxes.
- Inspect for visible damage before discarding packaging.
Tracking & partial deliveries
If tracking stalls, or only part of your order arrives, contact support with your order number and tracking details and we'll take it from there.
Something about your delivery we didn't answer?
Send the order number and what's going on — a real person reads every message.